Customer Care

CUSTOMER CARE STANDARDS:

Zamalwandle Transport Logistics is committed to the continuous improvement of the standards of service it gives to its customers. We will endeavour to provide services and manage complaints in a timeous, efficient and effective manner.

In developing our Customer Care Standards we have achieved to:

  • Set standards which put the Customer first, being friendly and customer focused.
  • Set clear statements on how staff should behave in dealing with customers.
  • Set performance targets which can be reviewed.
  • Ensure that staff are well trained to achieve these standards and that they fully understand the standards that are expected of them.

 Our Customers can expect our staff to:

  • Treat them with courtesy, respect and consideration at all times.
  • Identify themselves by name, and when we communicate with them we will listen and respond appropriately.
  • Conduct our communication with them with efficiency, integrity, fairness and professionalism.
  • Provide them with relevant, accurate and up-to-date information.
  • Actively seek comments on a regular basis in order that we continue to develop and improve our service.
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