Customer Care


Zamalwandle Transport Logistics is committed to the continuous improvement of the standards of service it gives to its customers. We will endeavour to provide services and manage complaints in a timeous, efficient and effective manner.

In developing our Customer Care Standards we have achieved to:

  • Set standards which put the Customer first, being friendly and customer focused.
  • Set clear statements on how staff should behave in dealing with customers.
  • Set performance targets which can be reviewed.
  • Ensure that staff are well trained to achieve these standards and that they fully understand the standards that are expected of them.

 Our Customers can expect our staff to:

  • Treat them with courtesy, respect and consideration at all times.
  • Identify themselves by name, and when we communicate with them we will listen and respond appropriately.
  • Conduct our communication with them with efficiency, integrity, fairness and professionalism.
  • Provide them with relevant, accurate and up-to-date information.
  • Actively seek comments on a regular basis in order that we continue to develop and improve our service.